sereno looking forward


Appliance Service

We offer expedient, often same-day service and support, 6-days a week.  Our one flat rate includes a house call, diagnosis and service (there is an additional fee for parts, if needed).  If the appliance cannot be fixed, (i.e. multiple problems, unable to replace parts, etc.) we will deducted the service amount from your next purchase on any item in the store.


  • . 3 locations serving Western NY
  • . Same day service
  • . Seasoned service professionals
  • . Open 7 days/week
  • . We accept all major credit cards


Same-day delivery* is available most days of the week within Monroe County limits.  Delivery rates vary based on location.  Please see one of our sales associates for specific rates.

* Some restrictions apply.



You may pick-up a purchased appliance 7 days a week, during open store hours. We do allow for a 7-day layaway period to allow for pick-up arrangements. No heavy lifting necessary, we will do that for you! As we do not provide any rope, cardboard, etc., the customer is responsible for securing all appliances before transport.




If you schedule a delivery with us, we are able to remove the old appliance free of charge. Just let us know in advance, and we will replace the old with your newly purchased appliance!


This includes house visit, diagnosis and labor.*

Within Rochester city limits :
$69.99 + parts + tax.

Within Rochester suburbs:
$99.99 + parts + tax.

* Service must be prepaid, some restrictions apply, see store associate for details.