sereno looking forward

Appliance Service

We offer expedient, often same-day service and support, 6-days a week. Our one flat rate includes a house call, diagnosis, and service (most parts and labor), if possible. If the appliance cannot be fixed, (i.e. multiple problems, unable to replace parts, etc) we will deduct the service amount from your next purchase on any remanufactured appliance.

  • . 3 locations serving Western NY
  • . Same day service
  • . Seasoned service professionals
  • . Open 7 days/week
  • . We accept all major credit cards

Same-day delivery* is available 6 days a week within Monroe County limits. Any new appliance priced $499 or more qualifies for a flat-rate delivery fee of $20 (within Monroe County). Any new appliance priced at $999 or more qualifies for free delivery (within Monroe County). Delivery rates vary based on location, please see one of our sales associates for specific rates.

* Some restrictions apply.

You may pick-up a purchased appliance 7 days a week, during open store hours. We do allow for a 7-day layaway period to allow for pick-up arrangements. No heavy lifting necessary, we will do that for you! As we do not provide any rope, cardboard, etc., the customer is responsible for securing all appliances before transport.

If you schedule a delivery with us, we are able to remove the old appliance free of charge. Just let us know in advance, and we will replace the old with your newly purchased appliance!

This includes house visit, diagnosis, and most parts and labor.*

Within Rochester city limits :
$89.99 + parts + tax.

Within Rochester suburbs:
$99.99 + parts + tax.

* Service must be prepaid, some restrictions apply, see store associate for details.